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Is The Cupcake Cottage a franchise?
No, we are a mom and pop cupcake bakery! Mom does all the baking and Pop does all the icing.
Do any of your cupcakes have transfats?
No, there are no transfats in our cupcakes.
Do you make sugar-free cupcakes? What about gluten free?
Sorry, our cupcakes contain natural pure cane sugar. Though we have many gluten free ingredients,
we do not bake with gluten free flour. Our flour is unbleached, and unbromated, meaning there are
no added chemicals.
Your hours of operation are 10:00 until the last cupcake sells, why don’t you bake
more cupcakes to stay open later?
We want to maintain the quality of our cupcakes which means baking each and every cupcake from
scratch. For now, we’ll keep this a two person operation and there are just so many hours we want to
be baking each day, so we limit our numbers in order to stay sane. We usually have somewhere
between 300-400 cupcakes in our cases for walk-in customers each day. That may not sound like a
lot, but when you add in the many preorders, the overall number we could be baking sometimes
reaches or exceeds a thousand cupcakes a day! You can imagine that mom and pop can get pretty
tired after such a busy day.
I tried to call in and preorder, but you were booked. Is there any other way to get
your cupcakes once you’ve booked a date?
Absolutely! Once we book a date with preorders we suggest that you show up at our shop as close to
10:00 a.m. as possible to purchase from our cases.
I usually can’t get to your shop until later in the day, can I call and have you hold
cupcakes?
Yes! We do not, usually, pick up the phone before 10:00 a.m. because we are so busy baking, icing
and working on preorders. You can call after 10:00 and we will strive to get to your call as soon as
possible. We are happy to hold cupcakes for you. If it’s more than a dozen we may ask for you to
give us payment at the time your call. We ask that you pick up your cupcakes by or before 4:30.
When you sell your last cupcake you get to go home, right?
We wish it were as simple as that! Actually, when we sell that last cupcake we continue with
sweeping, mopping, paying bills, clean counters, call back customers, update preorder information,
shred documents and, if time allows, we click on our tiny TV in back for Judge Judy at 4:00! =)
Do you deliver?
We are always willing to consider delivering our cupcakes to limited neighboring addresses. Price
and location of delivery is considered with each request. Please call or email us regarding
availability.
I want to serve your cupcakes on a day you are closed, can I buy the cupcakes ahead
of time and freeze them?
I’m sorry we are not open the day of your event so you can serve our cupcakes fresh. We never
recommend storing them in the fridge or freezer which tends to dry out the cake. Having said that,
once our cupcakes are purchased they are at the mercy…I mean, in the care of the customer who is
welcome to experiment with storing them for later. It is our greatest hope, however, that hosts and
hostesses will strive to serve our cupcakes the day they are purchased so guests experience them at
their finest!
What's the best way to store my cupcakes?
We recommend storing your cupcakes in an air-tight container at room temperature. Plastic
containers, covered cake stands or just wrapping your box up with plastic wrap work well. We do
not suggest putting them in the fridge or freezer as this will dry out the cake.
What, exactly, does it mean to bake from scratch?
In a world of box mixes, tubs and cans of ready-made icing, and tubes of frozen batter, baking from
scratch is an experience many folks have missed! When you bake from scratch you are bringing
together each and every individual ingredient such as flour, sugars, leveling agents, salt, spices,
extracts, eggs, and fresh fruits to create a fine cake. This is a time-consuming process but the result
is an amazing, fresh tasting cake, or in our case, CUPCAKE!
Don't all bakeries bake their goods from scratch?
No. In fact, many bakeries today will bake from premixes which saves them time and money.
Hopefully they at least bake their goods fresh daily. Some establishments will bake and freeze goods
in order to offer a higher volume of goods. It's just the direction many bakeries may take in order to
serve more customers. A real 'tell-tell' sign of freshly baked goods is a lingering aroma when you
enter the shop. mmmm....
Do you make cupcake cakes with cupcakes pushed together to make it look like one
regular cake?
No, we do not make cupcake cakes or regular cakes. Instead our customers are very excited to
offer their guests their very own, yummy cupcake! No knives or forks needed with a cupcake. We
are more than happy to consider topping cupcakes with requested colors of icing which allows you
to present these tiny treats on cake tiers, plates and platters. We encourage you to use your
imagination with your presentations. It's all about presentation and great taste!
Do you ship your cupcakes?
Sorry, we do not ship our cupcakes.
Feel free to email us with your questions or comments:
thecupcakecottage@sbcglobal.nets
No, we are a mom and pop cupcake bakery! Mom does all the baking and Pop does all the icing.
Do any of your cupcakes have transfats?
No, there are no transfats in our cupcakes.
Do you make sugar-free cupcakes? What about gluten free?
Sorry, our cupcakes contain natural pure cane sugar. Though we have many gluten free ingredients,
we do not bake with gluten free flour. Our flour is unbleached, and unbromated, meaning there are
no added chemicals.
Your hours of operation are 10:00 until the last cupcake sells, why don’t you bake
more cupcakes to stay open later?
We want to maintain the quality of our cupcakes which means baking each and every cupcake from
scratch. For now, we’ll keep this a two person operation and there are just so many hours we want to
be baking each day, so we limit our numbers in order to stay sane. We usually have somewhere
between 300-400 cupcakes in our cases for walk-in customers each day. That may not sound like a
lot, but when you add in the many preorders, the overall number we could be baking sometimes
reaches or exceeds a thousand cupcakes a day! You can imagine that mom and pop can get pretty
tired after such a busy day.
I tried to call in and preorder, but you were booked. Is there any other way to get
your cupcakes once you’ve booked a date?
Absolutely! Once we book a date with preorders we suggest that you show up at our shop as close to
10:00 a.m. as possible to purchase from our cases.
I usually can’t get to your shop until later in the day, can I call and have you hold
cupcakes?
Yes! We do not, usually, pick up the phone before 10:00 a.m. because we are so busy baking, icing
and working on preorders. You can call after 10:00 and we will strive to get to your call as soon as
possible. We are happy to hold cupcakes for you. If it’s more than a dozen we may ask for you to
give us payment at the time your call. We ask that you pick up your cupcakes by or before 4:30.
When you sell your last cupcake you get to go home, right?
We wish it were as simple as that! Actually, when we sell that last cupcake we continue with
sweeping, mopping, paying bills, clean counters, call back customers, update preorder information,
shred documents and, if time allows, we click on our tiny TV in back for Judge Judy at 4:00! =)
Do you deliver?
We are always willing to consider delivering our cupcakes to limited neighboring addresses. Price
and location of delivery is considered with each request. Please call or email us regarding
availability.
I want to serve your cupcakes on a day you are closed, can I buy the cupcakes ahead
of time and freeze them?
I’m sorry we are not open the day of your event so you can serve our cupcakes fresh. We never
recommend storing them in the fridge or freezer which tends to dry out the cake. Having said that,
once our cupcakes are purchased they are at the mercy…I mean, in the care of the customer who is
welcome to experiment with storing them for later. It is our greatest hope, however, that hosts and
hostesses will strive to serve our cupcakes the day they are purchased so guests experience them at
their finest!
What's the best way to store my cupcakes?
We recommend storing your cupcakes in an air-tight container at room temperature. Plastic
containers, covered cake stands or just wrapping your box up with plastic wrap work well. We do
not suggest putting them in the fridge or freezer as this will dry out the cake.
What, exactly, does it mean to bake from scratch?
In a world of box mixes, tubs and cans of ready-made icing, and tubes of frozen batter, baking from
scratch is an experience many folks have missed! When you bake from scratch you are bringing
together each and every individual ingredient such as flour, sugars, leveling agents, salt, spices,
extracts, eggs, and fresh fruits to create a fine cake. This is a time-consuming process but the result
is an amazing, fresh tasting cake, or in our case, CUPCAKE!
Don't all bakeries bake their goods from scratch?
No. In fact, many bakeries today will bake from premixes which saves them time and money.
Hopefully they at least bake their goods fresh daily. Some establishments will bake and freeze goods
in order to offer a higher volume of goods. It's just the direction many bakeries may take in order to
serve more customers. A real 'tell-tell' sign of freshly baked goods is a lingering aroma when you
enter the shop. mmmm....
Do you make cupcake cakes with cupcakes pushed together to make it look like one
regular cake?
No, we do not make cupcake cakes or regular cakes. Instead our customers are very excited to
offer their guests their very own, yummy cupcake! No knives or forks needed with a cupcake. We
are more than happy to consider topping cupcakes with requested colors of icing which allows you
to present these tiny treats on cake tiers, plates and platters. We encourage you to use your
imagination with your presentations. It's all about presentation and great taste!
Do you ship your cupcakes?
Sorry, we do not ship our cupcakes.
Feel free to email us with your questions or comments:
thecupcakecottage@sbcglobal.nets